Frequently Asked Questions
Your questions answered
What services do Hilditch Group offer for selling medical equipment?
Hilditch Group provides a complete remarketing service for used and surplus medical equipment, including valuations, secure logistics, project management for larger clearances, and global sales via auctions and direct sales. We handle the resale or disposal of all types of medical equipment including faulty or unsaleable items for spares or recycling. Our in-house medical engineers can service and repair equipment for resale.
Contact the team today with details of your equipment by emailing sales@hilditchgroup.com or calling us on 01666 822577.
Let us introduce you to our sales team
Find out more about us
Do I need to register for an account?
No, registration on the website is not required if you are only looking to sell equipment. Instead, you should contact our sales team directly via our contact form, or by email or telephone to begin the process.
How do I get my equipment valued?
Our sales team offers expert valuations based on their extensive database of equipment prices and market knowledge. You can request a valuation by contacting us directly via our contact form, or by email or telephone to begin the process.
Clearing data from equipment
Our in-house medical engineers screen equipment for patient identifiable data, carry out data wiping, assess for necessary repairs and complete condition reports.
We are fully certified and legislation compliant data protection processes:
- Cyber Essentials Plus Certified
- IS027001 compliant
- HMG Infosec Standard 5, Higher Standard
Visit our data protection page for more information
How does Hilditch Group support environmental sustainability?
We are committed to a zero-to-landfill policy, low-emission logistics, and carbon offsetting. We provide environmental metrics for NHS waste reporting and ensure compliance with the Waste Electrical and Electronic Equipment Regulations, supporting the healthcare sector’s net-zero and sustainability goals.
Money protection for sellers
Client Money Protection for our sellers is mandatory for every company that acts as an agency in property (including chattels auctioning), which handles client money.
Principals, Partners and Directors (PPDs) whose company handles client money must have their client account inspected as part of their compliance; this is achieved through providing an Accountant’s Report on an annual basis.
By using Hilditch Group you can be assured that your money is in safe hands. Click here to view our Client Money Protection Certificate.
What types of equipment can be sold?
Many categories of medical equipment can be sold, including fixed and mobile imaging, surgical and theatre equipment, anaesthetic machines, ultrasounds, defibrillators, patient monitoring, laboratory equipment, and more.
Where does Hilditch Group operate?
We have expert sales teams in the UK and across Europe and can manage sales and logistics for healthcare organisations in these regions.
How do I start the process of selling equipment?
Contact the Hilditch Group sales team with details of your equipment via our contact form, email or phone. We will guide you through the process, including valuation, collection, and sale logistics.
Can Hilditch Group handle large-scale or complex projects?
Yes, we have experience managing large-scale and complex projects, including full site clearances for hospitals and healthcare facilities.
What happens to equipment that cannot be resold?
Unsaleable items are stripped to component form for Waste Electrical and Electronic Equipment Regulations processing, ensuring responsible recycling and disposal with no equipment sent to landfill.
Who can I contact for more information?
You can reach the sales team via our contact form, or by emailing sales@hilditchgroup.com or calling +44 (0)1666 822577 for further assistance.
How to create a account?
If you would like to buy equipment, you must create an account and can do this by registering via the ‘Register’ button at the top of any page.
We will send you an email to confirm your registration, and begin the authorisation process which we must undertake for you to begin bidding on an auction. Depending on how quickly we are able to collate the required information this may take a few days, so please consider this if there is an upcoming auction you wish to bid on.
If your account is not authorised, please contact us to discuss this 01666 822577.
How do I update my account details?
Just login to your account and under ‘My Hilditch’ visit your ‘Account’ page, make the required profile changes and click ‘save’ when finished.
How to change your account password
Changing your account password is a simple process, just follow our easy step-by-step guide.
How to close my account?
Please contact us directly to close you account, by emailing sales@hilditchgroup.com or phone 01666 822577
Conditions of sale
Click here for our buyers terms and conditions.
What services do Hilditch Group offer for vets selling equipment?
We provide a comprehensive remarketing service for veterinary practices looking to sell used or surplus equipment. Our team manages the entire process, including expert valuation, secure collection, resale through auctions or direct sales, and project management for larger clearances.
What types of veterinary equipment can I sell?
You can sell a wide range of veterinary equipment, such as ultrasounds, anaesthetic machines, operating tables, autoclaves, lab testing equipment, and instruments.
How do I start selling my pre-owned veterinary equipment?
Contact our sales team directly by completing our contact form, emailing sales@hilditchgroup.com or calling +44(0)1666 822577. You do not need to register for an account if you are only selling equipment.
How is my equipment valued?
Our expert sales team provides valuations based on a comprehensive database of equipment prices and market knowledge. You can request a valuation by contacting the team.
What happens after I contact Hilditch Group?
Once you provide details of your equipment, the team will arrange for valuation, collection, and sale logistics.
How does Hilditch Group ensure compliance and sustainability?
Hilditch Group complies with GDPR and WEEE legislation and supports environmental sustainability by minimising waste and maximising reuse of equipment.
Can Hilditch Group handle large or complex disposals?
Yes, we offer project management for larger clearances, including full site clearances and coordination with multiple stakeholders.
How do I get paid?
After your equipment is sold, Hilditch Group processes payments securely and efficiently. For specific payment timelines and procedures, contact our sales team.
Who do I contact for more information?
For any questions or to begin the selling process, submit a contact form, email sales@hilditchgroup.com or call +44(0)1666 822577.
What services do Hilditch Group offer for hospitals selling equipment?
We provide a complete resale solution for used and surplus medical equipment. This includes expert valuations, secure in-house logistics for collection, project management for larger clearances, and resale through auctions or direct sales. The group also offers in-house engineering for servicing and repairs and ensures compliance with GDPR and WEEE legislation.
How do I start selling equipment with Hilditch Group?
To begin, contact the sales team directly by completing our contact form, emailing sales@hilditchgroup.com or calling +44(0)1666 822577. If you are only selling equipment, you do not need to register for an account.
What types of equipment can be sold?
We handle the resale and disposal of all types of medical equipment, including fixed and mobile imaging, endoscopes, surgical and theatre equipment, anaesthetic machines, ultrasounds, defibrillators, CT & MRI scanners, ventilators, patient monitoring, laboratory equipment, and more. Faulty systems can be sold for spares, and unsalable items are stripped for WEEE-compliant processing.
How is my equipment valued?
The sales team provides expert valuations based on an extensive database of equipment prices and market knowledge. You can request a valuation by contacting the team directly.
What happens to unsalable or obsolete equipment?
Unsellable items are stripped to component form for WEEE processing, supporting a zero-to-landfill policy and helping NHS organisations meet sustainability and waste reporting requirements.
Is my money protected during the sale?
We offer client money protection for all sellers. Funds are held securely and are subject to annual accountant inspections to ensure compliance.
Do I need to register for an account to sell?
No, registration is only required if you wish to buy equipment. Sellers should contact us directly to arrange sales.
What are the environmental and compliance benefits?
Hilditch Group supports net-zero healthcare goals by minimising waste, reusing equipment, and providing environmental metrics for NHS waste reporting. We are registered with the Environment Agency for waste transport and ensure GDPR and WEEE compliance throughout the process.
How does Hilditch Group manage logistics and site clearance?
We offer secure in-house logistics and can manage full or partial site clearances, including challenging timelines and coordination with multiple stakeholders.
What is the process for large-scale or project-based disposals?
We provide dedicated project management for larger projects, handling everything from asset listing and valuation to collection, sale, and reporting. We work closely with hospital procurement and facilities teams to ensure a smooth process.
How do I get in touch for more information?
Contact us by completing our contact form, email at sales@hilditchgroup.com or phone at +44(0)1666 822577. Our team is available to discuss your requirements and guide you through the process.
What services does Hilditch Group provide for NHS and private hospitals selling equipment?
We offer a fully managed solution for selling used, surplus, or decommissioned medical equipment. Services include expert valuation, secure in-house logistics for collection, full or partial site clearance, medical engineering for servicing and repairs, and resale through optimised auction and direct sales channels. We also ensure compliance with GDPR and WEEE legislation and provide full historical traceability and reporting.
What types of medical equipment can be sold?
A broad range of equipment can be sold, including but not limited to:
- Fixed and mobile imaging (CT, MRI, X-ray, C-Arms, ultrasound)
- Surgical and theatre equipment (anaesthetic machines, ventilators, operating tables, patient monitoring)
- Endoscopes, diathermies, defibrillators, heart-lung machines
- Laboratory and pathology equipment
- Fertility and gynaecology equipment (ultrasounds, incubators, microscopes)
How does the selling process work?
Contact us to discuss your assets. Their team will arrange for valuation, coordinate collection, and manage the entire resale process. We regularly list equipment in specialist auctions or direct sales, targeting a worldwide buyer base to maximise returns.
Can Hilditch Group handle large-scale hospital clearances?
Yes, we specialise in both full and partial site clearances for NHS trusts and private hospitals. We manage challenging timelines and coordinate with multiple stakeholders to ensure efficient and compliant clearance, even for large or complex projects.
What happens to equipment that cannot be sold?
Unsellable or obsolete equipment is stripped for parts and disposed of in accordance with WEEE regulations, supporting hospital sustainability and zero-to-landfill goals.
How is equipment valued?
Valuations are conducted by experienced professionals using market data and historical pricing, ensuring fair and accurate assessments to maximise your returns.
Is there support for specialist or high-value equipment?
Yes, Hilditch Group has expertise in handling specialist, high-value, and sensitive equipment, including radiology, imaging, and surgical systems. Our in-house engineering team is ISO 9001 & 13485 certified for quality assurance.
How do I get started?
Contact us by completing our contact form, by phone at +44(0)1666 822577 or via our website to discuss your requirements and arrange a consultation.
Are there testimonials from other NHS or private healthcare clients?
Yes, we are trusted by NHS trusts and private hospitals across the UK and Europe, with positive feedback highlighting our professionalism, responsiveness, and ability to deliver strong financial returns and efficient project management.
Why should my dental practice use Hilditch Group to sell surplus equipment?
We offer dental practices a hassle-free, secure, and professional way to sell surplus, used, or redundant dental equipment. Our expertise ensures you get fair market value, and our process is designed to save you time and effort.
What kinds of dental equipment can be sold?
You can sell various dental equipment, including dental chairs, X-ray units, autoclaves, intraoral scanners, handpieces, suction units, sterilisation equipment, digital imaging systems, and laboratory devices.
Is there a minimum or maximum amount of equipment I can sell?
No, we can assist whether you’re selling a single item or clearing out an entire practice. We tailor our service to your needs, from individual pieces to full practice clearances.
How do I know if my equipment is suitable for resale?
If unsure, contact us with details or photos of your equipment. Our team will advise if your items are suitable for resale, refurbishment, or recycling.
What is the process for arranging the collection of dental equipment?
Once you agree to sell, we will coordinate a convenient collection time. Our logistics team ensures safe and compliant transport, even for sensitive or bulky items.
Can I sell equipment that is no longer working?
Yes, non-working or obsolete items can often be sold for parts or responsibly recycled. We ensure all disposals are WEEE-compliant and environmentally responsible.
How quickly can my equipment be sold?
Sale timelines vary depending on the type and condition of equipment, but we have an established auction platform and buyer network, often resulting in prompt sales. They’ll keep you updated throughout the process.
What documentation do I need to provide?
Providing service records, manuals, and proof of purchase is helpful. However, we can assist even if you have limited documentation.
How do I track the progress of my sale?
Our team will regularly update you regarding valuation, collection, sale status, and payment. Our customer service is always available to answer queries.
What happens to equipment that doesn’t sell?
Unsold equipment can be returned, donated, or recycled according to your wishes and environmental regulations. We will discuss options with you.
Who do I contact to get started or ask further questions?
To begin or for more information, email sales@hilditchgroup.com or call +44(0)1666 822577. Our team is ready to assist dental practices of all sizes.
Why should buyers purchase directly from Hilditch Group?
Hilditch Group operates as a direct marketplace, meaning buyers interact directly with the company. This ensures transparent pricing, direct communication, and access to accurate product information, all managed by our experienced in-house team.
How do I buy equipment directly from Hilditch Group?
You can purchase used medical equipment by participating in our live webcast auctions, timed online auctions, or direct retail sales (which also has new equipment available). Registration is required for buyers, and all transactions are handled directly through our secure platform.
What are the benefits of buying direct from Hilditch Group?
- Transparent and trusted sales process
- Engineer-checked and tested equipment
- Access to warranties on retail sales
- Direct after-sales support from Hilditch’s team
Is the buying process more efficient without an agent?
Yes. Direct buying allows for faster transactions, immediate communication regarding equipment details, and streamlined logistics, all co-ordinated by our dedicated staff.
Who do I contact if I have questions or need support?
All buyer inquiries, support requests, and post-sale services are managed by our own team. You can contact us by submitting our contact firm, or via phone at +44(0)1666 822577 or email at sales@hilditchgroup.com.
How is product quality and authenticity assured?
All equipment sold is inspected, serviced, and quality-assured by our in-house ISO 9001 & 13485 certified medical engineering team. Retail sales include a warranty, and buyers can request documentation or arrange viewings before purchase.
Can I negotiate the price or terms of sale?
For direct retail sales, prices are set, but for auction and private treaty sales, buyers can bid or negotiate within the structured sales process managed by us.
What happens if there is a problem with my purchase?
We provide direct after-sales support. Retail sales include a three-month warranty (return for repair), and our customer service team handles all issues and returns according to our terms and conditions.
Are there any restrictions on who can buy?
Yes. Buyers must be medical equipment dealers or qualified users, or purchasers intending to export equipment overseas. All buyers must complete registration and KYC (Know Your Customer) checks before purchasing.
Please be aware that customers purchasing with the intent of export must be dealers/qualified users.
Key Auction Terminology
Sold as seen – All items are sold without warranty or guarantee, they are sold as seen, unless otherwise stated.
With next lot – The item is being sold with the next Lot as one item.
Option – There is more than one of the same item available, the winner of the first lot decides how many lots they would like for the winning bid amount and the rest of the option, if any, are put up to be re auctioned.
Pass – The item has not sold; the auctioneer will move onto the next lot.
Commission bid – Bids placed prior to the auction are known as commission bids. These are one off bids of the highest amount you are prepared to offer and this information is passed to the Auctioneer at the time of the Auction. All commission bids are kept confidential and will only be used by the Auctioneer as required to secure a lot.
STC (Sold subject to confirmation) – Items sold under the reserve amount, needing confirmation from the vendor as to whether they would like to accept the offer made at time of sale, or if they would like to put in a counter offer. If offers are accepted by the vendor the lot is added to the buyer’s invoice and all sale terms and conditions apply.
