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What services do Hilditch Group offer for selling medical equipment?

Hilditch Group provides a complete remarketing service for used and surplus medical equipment, including valuations, secure logistics, project management for larger clearances, and global sales via auctions and direct sales. We handle the resale or disposal of all types of medical equipment including faulty or unsaleable items for spares or recycling. Our in-house medical engineers can service and repair equipment for resale.

Contact the team today with details of your equipment by emailing sales@hilditchgroup.com or calling us on 01666 822577.

Let us introduce you to our sales team

Find out more about us

Do I need to register for an account?

No, registration on the website is not required if you are only looking to sell equipment. Instead, you should contact our sales team directly via our contact form, or by email or telephone to begin the process.

How do I get my equipment valued?

Our sales team offers expert valuations based on their extensive database of equipment prices and market knowledge. You can request a valuation by contacting us directly via our contact form, or by email or telephone to begin the process.

Clearing data from equipment

Our in-house medical engineers screen equipment for patient identifiable data, carry out data wiping, assess for necessary repairs and complete condition reports.

We are fully certified and legislation compliant data protection processes:

  • Cyber Essentials Plus Certified
  • IS027001 compliant
  • HMG Infosec Standard 5, Higher Standard

Visit our data protection page for more information

How does Hilditch Group support environmental sustainability?

We are committed to a zero-to-landfill policy, low-emission logistics, and carbon offsetting. We provide environmental metrics for NHS waste reporting and ensure compliance with the Waste Electrical and Electronic Equipment Regulations, supporting the healthcare sector’s net-zero and sustainability goals.

Money protection for sellers

Client Money Protection for our sellers is mandatory for every company that acts as an agency in property (including chattels auctioning), which handles client money.

Principals, Partners and Directors (PPDs) whose company handles client money must have their client account inspected as part of their compliance; this is achieved through providing an Accountant’s Report on an annual basis.

By using Hilditch Group you can be assured that your money is in safe hands. Click here to view our Client Money Protection Certificate.

What types of equipment can be sold?

Many categories of medical equipment can be sold, including fixed and mobile imaging, surgical and theatre equipment, anaesthetic machines, ultrasounds, defibrillators, patient monitoring, laboratory equipment, and more.

Where does Hilditch Group operate?

We have expert sales teams in the UK and across Europe and can manage sales and logistics for healthcare organisations in these regions.

How do I start the process of selling equipment?

Contact the Hilditch Group sales team with details of your equipment via our contact form, email or phone. We will guide you through the process, including valuation, collection, and sale logistics.

Can Hilditch Group handle large-scale or complex projects?

Yes, we have experience managing large-scale and complex projects, including full site clearances for hospitals and healthcare facilities.

What happens to equipment that cannot be resold?

Unsaleable items are stripped to component form for Waste Electrical and Electronic Equipment Regulations processing, ensuring responsible recycling and disposal with no equipment sent to landfill.

Who can I contact for more information?

You can reach the sales team via our contact form, or by emailing sales@hilditchgroup.com or calling +44 (0)1666 822577 for further assistance.

How do I buy used medical equipment through Hilditch Group?

To purchase equipment at auction, you must register for an account on the Hilditch Group website. After registering, you will receive a confirmation email and undergo an authorisation process before you can begin bidding in auctions. This process may take a few days, so early registration is recommended if you wish to participate in an upcoming auction.

Please be aware, to purchase equipment from our retail store, you must register for a separate account. The registration process is quick with majority of accounts being finalised within 60 seconds.

What types of sales are available?

Hilditch Group offers several sales routes:

  • Live webcast auctions: Real-time auctions hosted by auctioneers, accessible both in-person and online.
  • Timed online auctions: Bidding is open throughout the sale period, and the highest bidder at the end wins.
  • Retail sales: Items are inspected, serviced, and quality-assured by medical engineers, with a warranty included.

Do I need to register to bid in an auction?

Yes, you must create and verify an account to bid in any auction. Registration can be completed via the ‘Register’ button on the website. Once authorised, you can participate in all auctions and sales

How does the bidding process work?

  • You can place commission bids before the auction starts, indicating the maximum amount you are willing to pay.
  • During live auctions, you can bid in real time.
  • In timed online auctions, you can place bids at any time until the auction ends; the highest bid at the close wins.

How do I pay for purchases?

Payment must be made within five working days of the sale. Accepted payment methods include secure bank transfer, debit card, and credit card (with a surcharge for credit cards). Card payments via phone are limited to £1,500, and cash payments are limited to £500 per customer per month.

Is there a cost to participate in the auction?

You will be charged a 22.5% buyers premium on the hammer (bidding) price for all lots purchased.

Plus, local VAT or sales tax will also be charged in addition to the hammer price and buyer’s premium. (E.g. UK VAT at 20%)

VAT is only applicable on the hammer price when indicated on specific lots by our ‘V’ symbol.

How do I claim back my VAT upon export of purchases?

The address on your purchasing account will need to match the overseas address which is where you are shipping the goods to. You will need to pay your invoice in full in the first instance including the VAT and then send in proof of shipment to enable us to refund you. Equipment needs to be shipped within 3 months of the purchase date and export documentation sent to us as soon as it is finalised to enable us to refund your VAT. You have 12 months to submit your claim, claims after a year will not be processed.

What to include in your claim – Shipping documents/proof of shipment with references to the invoice numbers you have shipped, copies of the invoices and if you require a bank transfer for the refund your bank details OR we can keep your credit on account to use against future sales invoices.

Please note these claim rules are governed by HMRC legal guidelines and they are non-negotiable.

Claims can take up to 5 working days to process and complete, please do not rely on VAT claims being completed in time to deduct from your current outstanding invoices – this is a separate service that sometimes can take longer than the timeframe owed invoices need to be paid in full by.

Engineer Reports

Engineer reports are our medical engineers’ comments on the item’s functionality and condition, where appropriate they will be included on the lot page and are not a guarantee.

Please Note: It is not always possible to write engineer reports for all items in a sale. Any comment on an item is the opinion of our engineers, not statements of fact – all items are sold as seen.

Viewing lots in person

You may inspect lots before placing bids. Most lots are kept at our Malmesbury showroom, unless otherwise stated. Please contact us sales@hilditchgroup.com to arrange a visit.

Can I be notified of upcoming auctions?

Yes, just register your interest and we will send you an email when new sales are published relating to your areas of interest.

Buying rules and responsibilities

Buyers responsibilities

The Buyer accepts responsibility for having the equipment checked before use and thereafter maintained appropriately; ensuring its continued safe/effective use, while also following any instructions, advice or warnings issued by the manufacturer or other competent body.

The seller/s of the goods listed on the invoice, and the Auctioneer, accept no responsibility for the use or condition of the item. All items are strictly ‘sold as seen’.

Removing bids

Confirmation of a bid is a legally binding commitment to purchase the item, therefore bids cannot be removed once made.

Reserve prices

These are the minimum prices a lot may be sold at, once a reserve price has been met the lot may be sold.

Is my bid guaranteed?

No, your bid is not guaranteed. You will be notified with all items you were successful with, once the auction has ended.

What if I default on payment or can’t pay my bill?

Invoices that are not paid within 5 working days of the invoice date are at risk of cancellation. If your invoice is cancelled you will have had prior warning and be sent an invoice with a cancellation fee. Our T’s and C’s state all losses and expenses shall be borne by the defaulter (see conditions of sale). Losses can include buyers premium and vendor commission + VAT.

Should you default your account will be suspended and you will no longer be able to bid with us until these charges are paid in full and a deposit has been paid.

Do you provide any warranty on the equipment bought through the retail shop?

Yes, items come with a 3-month Hilditch warranty as standard

How can I get more information about your retail sales?

Head to Conditions of sale | Hilditch Group for full Terms and Conditions.   (that was updated prior to launch- last paragraph is all about retail)

Are there any hidden costs or commissions for the retail sales?

No. the price advertised includes commissions etc. Shipping costs are shown clearly at the checkout stage. UK VAT is applicable to these purchases.

Can I purchase retail equipment if I’m outside the UK?

Yes. Equipment will be packed as part of the service; however, the buyer will be responsible for shipping outside of the UK.

How do I place a retail order?

Add the item(s) you would like to your basket, complete the checkout process (including 2 min registration if not a retail account holder already) and either pay online by card, or pay upon collection at Hilditch.

How do I collect my purchased items?

Buyers are responsible for collecting their lots from the specified location. Arrangements for collection should be made with the vendor or their agent as soon as possible after the auction.

Can anyone buy at Hilditch Group auctions?

Purchases are restricted to medical equipment dealers or qualified users of medical equipment. or buyers intending to ship equipment overseas. Buyers must agree to the terms and conditions before participating. If a buyer is intending to ship equipment overseas, it is the buyer’s responsibility to ensure they are complying with export regulations.

How do I update or close my account?

  • To update your account details, log in and make changes under ‘My Hilditch’ > ‘Account,’ then save.
  • To close your account, contact Hilditch Group directly by email or phone

Where can I get help or more information?

The Auctions & Retail Sales team is available to answer questions, organise equipment viewings, and provide installation and maintenance services, contact the team via our contact form, or by telephone or email.

Buyer’s Premium & VAT

You will be charged a 22.5% buyers premium on the hammer (bidding) price for all lots purchased via auction.

Plus, UK VAT at 20%, will also be charged in addition to the auction hammer price and buyer’s premium. 

VAT is only applicable when indicated on specific lots by our ‘V’ symbol.

VAT refunds for international buyers

International buyers may be eligible to claim a VAT refund, if the relevant equipment has been exported from the UK and all documentation provided to Hilditch Group within 5 days post shipment and within 3 months from the date of our initial goods invoice.

For further information or to submit paperwork, please email: vatdocs@hilditchgroup.com

When to pay for equipment?

Once the auction has closed, we will send you an invoice with all the details you require. All payments must be paid in full, within 5 working days of the invoice date.

How to pay for my equipment? 

We accept the following forms of payment:

  • Bank Transfer – this usually takes 3 days to clear our bank
  • Cash – up to the value of £500 only
  • Debit card – there is no charge for using a debit card (Please note: limited to £1500/€1500 per invoice per telephone transactions) 
  • Business credit card – there is a 2.5% surcharge for commercial cards (Please note: limited to £1500/€1500 per invoice per telephone transactions)

How to receive my purchases?

You will need to either collect your items from the sale location in person, or arrange for a transport company to collect the goods on your behalf. 

Items are to be collected within five working days of the auction date – late collection charges will apply after this date, see our ‘Late collection fee’ FAQ question for more information.

Our offices are open between 8.30am until 5pm, Monday to Friday and all collections must be booked in advance, see our ‘How to book a collection’ FAQ question for more information.

If a courier or transport company is sent to collect the items purchased, it is essential that they are provided with the buyer’s name and number, the sale number and the invoice number/s. If this information is NOT provided when collecting, it may result in a failed collection.

How to book a collection?

Booking a collection is easy, you won’t need to book a specific time slot, just select a morning (8.30am-12pm) or afternoon (12pm-3pm) on the day for the intended collection 48hrs before arrival by:

  1. Emailing collections@hilditchgroup.com to request a collection date, including invoice numbers of the goods to be collected.
  2. We will respond either confirming your request or suggesting an alternative date.
  3. Arrive at our Hilditch premises between 8.30am and 3pm on the agreed date and be promptly attended to by our goods-out team.

Please provide us at least 2 – 5 days’ notice for a container collection and always check on availability prior to booking your container. Failing to do this may result in you needing to cancel your booked container if we cannot accommodate you on the day you have advised it will be arriving.

We ask that you arrive by 3pm at the latest, as picking up equipment will take time and we reserve the right to refuse pick up for arrivals after 3pm.

Packing & Shipping equipment

Lots are sold ‘as seen’ in the auction photographs and are usually unpacked. You may wish to pack the items yourself, or we have a specialist team who can pack them for you, please contact us for more information or a quote. 

Postage of small items can be arranged at an additional charge and while we do not recommend any shipping providers, and cannot be held responsible for shipping, we understand that it is often helpful to have a selection of contacts that our buyers can approach, please contact us directly for a list of options.

Late collection fees

Items which are not collected within 10 working days following the auction date will be subject to a late collection fee of £2 per lot, per day beyond 10 working days.

Pre-agreed extensions can be requested for up to a maximum of two months and may benefit from a discounted rate.

If an extension has not been agreed, the original fee will still be charged and will need to be cleared prior to collecting, items will be re-entered into auction after six weeks if not collected.

Conditions of sale

Click here for our buyers terms and conditions.

What services do Hilditch Group offer for vets selling equipment?

We provide a comprehensive remarketing service for veterinary practices looking to sell used or surplus equipment. Our team manages the entire process, including expert valuation, secure collection, resale through auctions or direct sales, and project management for larger clearances.

What types of veterinary equipment can I sell?

You can sell a wide range of veterinary equipment, such as ultrasounds, anaesthetic machines, operating tables, autoclaves, lab testing equipment, and instruments.

How do I start selling my pre-owned veterinary equipment?

Contact our sales team directly by completing our contact form, emailing sales@hilditchgroup.com or calling +44(0)1666 822577. You do not need to register for an account if you are only selling equipment.

How is my equipment valued?

Our expert sales team provides valuations based on a comprehensive database of equipment prices and market knowledge. You can request a valuation by contacting the team.

What happens after I contact Hilditch Group?

Once you provide details of your equipment, the team will arrange for valuation, collection, and sale logistics.

How does Hilditch Group ensure compliance and sustainability?

Hilditch Group complies with GDPR and WEEE legislation and supports environmental sustainability by minimising waste and maximising reuse of equipment.

Can Hilditch Group handle large or complex disposals?

Yes, we offer project management for larger clearances, including full site clearances and coordination with multiple stakeholders.

How do I get paid?

After your equipment is sold, Hilditch Group processes payments securely and efficiently. For specific payment timelines and procedures, contact our sales team.

Who do I contact for more information?

For any questions or to begin the selling process, submit a contact form, email sales@hilditchgroup.com or call +44(0)1666 822577.

What services do Hilditch Group offer for hospitals selling equipment?

We provide a complete resale solution for used and surplus medical equipment. This includes expert valuations, secure in-house logistics for collection, project management for larger clearances, and resale through auctions or direct sales. The group also offers in-house engineering for servicing and repairs and ensures compliance with GDPR and WEEE legislation.

How do I start selling equipment with Hilditch Group?

To begin, contact the sales team directly by completing our contact form, emailing sales@hilditchgroup.com or calling +44(0)1666 822577. If you are only selling equipment, you do not need to register for an account.

What types of equipment can be sold?

We handle the resale and disposal of all types of medical equipment, including fixed and mobile imaging, endoscopes, surgical and theatre equipment, anaesthetic machines, ultrasounds, defibrillators, CT & MRI scanners, ventilators, patient monitoring, laboratory equipment, and more. Faulty systems can be sold for spares, and unsalable items are stripped for WEEE-compliant processing.

How is my equipment valued?

The sales team provides expert valuations based on an extensive database of equipment prices and market knowledge. You can request a valuation by contacting the team directly.

What happens to unsalable or obsolete equipment?

Unsellable items are stripped to component form for WEEE processing, supporting a zero-to-landfill policy and helping NHS organisations meet sustainability and waste reporting requirements.

Is my money protected during the sale?

We offer client money protection for all sellers. Funds are held securely and are subject to annual accountant inspections to ensure compliance.

Do I need to register for an account to sell?

No, registration is only required if you wish to buy equipment. Sellers should contact us directly to arrange sales.

What are the environmental and compliance benefits?

Hilditch Group supports net-zero healthcare goals by minimising waste, reusing equipment, and providing environmental metrics for NHS waste reporting. We are registered with the Environment Agency for waste transport and ensure GDPR and WEEE compliance throughout the process.

How does Hilditch Group manage logistics and site clearance?

We offer secure in-house logistics and can manage full or partial site clearances, including challenging timelines and coordination with multiple stakeholders.

What is the process for large-scale or project-based disposals?

We provide dedicated project management for larger projects, handling everything from asset listing and valuation to collection, sale, and reporting. We work closely with hospital procurement and facilities teams to ensure a smooth process.

How do I get in touch for more information?

Contact us by completing our contact form, email at sales@hilditchgroup.com or phone at +44(0)1666 822577. Our team is available to discuss your requirements and guide you through the process.

What services does Hilditch Group provide for NHS and private hospitals selling equipment?

We offer a fully managed solution for selling used, surplus, or decommissioned medical equipment. Services include expert valuation, secure in-house logistics for collection, full or partial site clearance, medical engineering for servicing and repairs, and resale through optimised auction and direct sales channels. We also ensure compliance with GDPR and WEEE legislation and provide full historical traceability and reporting.

What types of medical equipment can be sold?

A broad range of equipment can be sold, including but not limited to:

  • Fixed and mobile imaging (CT, MRI, X-ray, C-Arms, ultrasound)
  • Surgical and theatre equipment (anaesthetic machines, ventilators, operating tables, patient monitoring)
  • Endoscopes, diathermies, defibrillators, heart-lung machines
  • Laboratory and pathology equipment
  • Fertility and gynaecology equipment (ultrasounds, incubators, microscopes)

How does the selling process work?

Contact us to discuss your assets. Their team will arrange for valuation, coordinate collection, and manage the entire resale process. We regularly list equipment in specialist auctions or direct sales, targeting a worldwide buyer base to maximise returns.

Can Hilditch Group handle large-scale hospital clearances?

Yes, we specialise in both full and partial site clearances for NHS trusts and private hospitals. We manage challenging timelines and coordinate with multiple stakeholders to ensure efficient and compliant clearance, even for large or complex projects.

What happens to equipment that cannot be sold?

Unsellable or obsolete equipment is stripped for parts and disposed of in accordance with WEEE regulations, supporting hospital sustainability and zero-to-landfill goals.

How is equipment valued?

Valuations are conducted by experienced professionals using market data and historical pricing, ensuring fair and accurate assessments to maximise your returns.

Is there support for specialist or high-value equipment?

Yes, Hilditch Group has expertise in handling specialist, high-value, and sensitive equipment, including radiology, imaging, and surgical systems. Our in-house engineering team is ISO 9001 & 13485 certified for quality assurance.

How do I get started?

Contact us by completing our contact form, by phone at +44(0)1666 822577 or via our website to discuss your requirements and arrange a consultation.

Are there testimonials from other NHS or private healthcare clients?

Yes, we are trusted by NHS trusts and private hospitals across the UK and Europe, with positive feedback highlighting our professionalism, responsiveness, and ability to deliver strong financial returns and efficient project management.

Why should my dental practice use Hilditch Group to sell surplus equipment?

We offer dental practices a hassle-free, secure, and professional way to sell surplus, used, or redundant dental equipment. Our expertise ensures you get fair market value, and our process is designed to save you time and effort.

What kinds of dental equipment can be sold?

You can sell various dental equipment, including dental chairs, X-ray units, autoclaves, intraoral scanners, handpieces, suction units, sterilisation equipment, digital imaging systems, and laboratory devices.

Is there a minimum or maximum amount of equipment I can sell?

No, we can assist whether you’re selling a single item or clearing out an entire practice. We tailor our service to your needs, from individual pieces to full practice clearances.

How do I know if my equipment is suitable for resale?

If unsure, contact us with details or photos of your equipment. Our team will advise if your items are suitable for resale, refurbishment, or recycling.

What is the process for arranging the collection of dental equipment?

Once you agree to sell, we will coordinate a convenient collection time. Our logistics team ensures safe and compliant transport, even for sensitive or bulky items.

Can I sell equipment that is no longer working?

Yes, non-working or obsolete items can often be sold for parts or responsibly recycled. We ensure all disposals are WEEE-compliant and environmentally responsible.

How quickly can my equipment be sold?

Sale timelines vary depending on the type and condition of equipment, but we have an established auction platform and buyer network, often resulting in prompt sales. They’ll keep you updated throughout the process.

What documentation do I need to provide?

Providing service records, manuals, and proof of purchase is helpful. However, we can assist even if you have limited documentation.

How do I track the progress of my sale?

Our team will regularly update you regarding valuation, collection, sale status, and payment. Our customer service is always available to answer queries.

What happens to equipment that doesn’t sell?

Unsold equipment can be returned, donated, or recycled according to your wishes and environmental regulations. We will discuss options with you.

Who do I contact to get started or ask further questions?

To begin or for more information, email sales@hilditchgroup.com or call +44(0)1666 822577. Our team is ready to assist dental practices of all sizes.

Why should buyers purchase directly from Hilditch Group?

Hilditch Group operates as a direct marketplace, meaning buyers interact directly with the company. This ensures transparent pricing, direct communication, and access to accurate product information, all managed by our experienced in-house team.

How do I buy equipment directly from Hilditch Group?

You can purchase used medical equipment by participating in our live webcast auctions, timed online auctions, or direct retail sales (which also has new equipment available). Registration is required for buyers, and all transactions are handled directly through our secure platform.

What are the benefits of buying direct from Hilditch Group?

  • Transparent and trusted sales process
  • Engineer-checked and tested equipment
  • Access to warranties on retail sales
  • Direct after-sales support from Hilditch’s team

Is the buying process more efficient without an agent?

Yes. Direct buying allows for faster transactions, immediate communication regarding equipment details, and streamlined logistics, all co-ordinated by our dedicated staff.

Who do I contact if I have questions or need support?

All buyer inquiries, support requests, and post-sale services are managed by our own team. You can contact us by submitting our contact firm, or via phone at +44(0)1666 822577 or email at sales@hilditchgroup.com.

How is product quality and authenticity assured?

All equipment sold is inspected, serviced, and quality-assured by our in-house ISO 9001 & 13485 certified medical engineering team. Retail sales include a warranty, and buyers can request documentation or arrange viewings before purchase.

Can I negotiate the price or terms of sale?

For direct retail sales, prices are set, but for auction and private treaty sales, buyers can bid or negotiate within the structured sales process managed by us.

What happens if there is a problem with my purchase?

We provide direct after-sales support. Retail sales include a three-month warranty (return for repair), and our customer service team handles all issues and returns according to our terms and conditions.

Are there any restrictions on who can buy?

Yes. Buyers must be medical equipment dealers or qualified users, or purchasers intending to export equipment overseas. All buyers must complete registration and KYC (Know Your Customer) checks before purchasing.

Please be aware that customers purchasing with the intent of export must be dealers/qualified users.

Key Auction Terminology

Sold as seen – All items are sold without warranty or guarantee, they are sold as seen, unless otherwise stated.

With next lot – The item is being sold with the next Lot as one item.

Option – There is more than one of the same item available, the winner of the first lot decides how many lots they would like for the winning bid amount and the rest of the option, if any, are put up to be re auctioned.

Pass – The item has not sold; the auctioneer will move onto the next lot.

Commission bid – Bids placed prior to the auction are known as commission bids. These are one off bids of the highest amount you are prepared to offer and this information is passed to the Auctioneer at the time of the Auction. All commission bids are kept confidential and will only be used by the Auctioneer as required to secure a lot.

STC (Sold subject to confirmation) – Items sold under the reserve amount, needing confirmation from the vendor as to whether they would like to accept the offer made at time of sale, or if they would like to put in a counter offer. If offers are accepted by the vendor the lot is added to the buyer’s invoice and all sale terms and conditions apply.

Accreditations
45001 Certified For Health & Safety Management
ISO 9001 Quality Management accreditation
ISO 14001 Certified For Environment Management
ISO 13485 Certified For Medical Devices Quality Management
Cyber Essentials Plus certified