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Hilditch Group Ltd Privacy Policy

Hilditch Group Ltd [HGL] consider the privacy and protection of our clients' data, both corporate and personal, to be of the utmost importance and we take robust measures across our business to protect the security and integrity of all such information.

The law requires us to take particular steps in relation to the processing and protection of personal data. To ensure that you feel confident about providing us with your personal information when communicating with us and using our services, we outline below our practices in relation to the collection and use of personal data. This policy (together with our Terms and Conditions and any other documents referred to) sets out the basis on which we will collect, use and process personal data. Please read this Privacy Policy carefully to ensure you understand how we handle your personal data.

Reference to our 'websites' in this policy also includes the HGL apps.

Information we may collect from you

We may collect and process the following information about you:

The information you provide to us will be used for processing transactions but may also be used for internal data processing, such as compiling statistical information about your interests and your use of our websites. As a service to you, we may also use this information to customise the content we offer.

Specific information we may collect through our websites

We may collect and process the following information obtained from your use of our websites:


A cookie is a simple text file that is uploaded to your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket. Using our websites will result in us placing cookies on your computer in the 4 categories set out below:

These cookies are essential to enable you to move around the websites and use its features, such as accessing secure areas of the websites; many of the functions on our websites will not work properly, or at all, if you do not allow these cookies to be used. We may therefore be unable to provide many of the services you may wish to request unless you accept the use of these cookies.

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies do not collect information that identifies a visitor: all information these cookies collect is aggregated and is therefore anonymous. The information is only used to improve how the website works.

These cookies allow the websites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features (for example, remembering changes you have made to text size and fonts).

We do not give access to third parties for advertising purposes. We do however sometimes partner with third parties to compile web statistics. These third parties may use cookies, web beacons and other tracking technology to monitor your visits to both Hilditch and other websites. They monitor your online behaviour and identify website usage. We use this information to help measure the effectiveness of an advertising campaign. These cookies do not store personally identifiable information and we only use trusted partners. They will have their own privacy policies that may differ from ours.

IP Address
We may collect information about your computer, including your internet address, operating system and browser type when you visit us. Your internet address is used to help identify and gather statistical or demographic information about our customers generally. We also use this information for internal system administration to help diagnose problems with our servers, to administer our websites and the customer or user experience.

How is this personal information used?

HGL will collect, record, store and use your personal data world-wide among the HGL group of companies for clearly specified purposes including but not limited to:

We may contact you for the above purposes by telephone call, e-mail, text or other means.

Sharing Information

We will not share your personal data with anyone outside Hilditch Group Ltd, Hilditch Iberia SLU & other Hilditch companies other than in accordance with the law and as stated in this Policy. Each of the countries in which we operate has different privacy laws. Our Privacy Policy will reflect those.

We may from time to time however need to disclose your personal data to certain third parties:

We may need to disclose certain personal information to our Agents or Contractors to enable us to process transactions, administer events or communicate with you. Where we do so it will be on the basis that these agents/contractors are required to keep the information confidential and secure, and will not use the information for any other purpose than to carry out the services they are performing for us.

We may need to retain and disclose certain information about you to regulatory authorities and to appropriate agencies to conduct anti-money laundering and trade sanction checks and to assist with fraud prevention, in particular, in compliance with our AML obligations and in relation to trade sanctions. We will disclose this information as is required by law.

We may need to disclose certain personal information about you to credit agencies to conduct appropriate checks when you are transacting with us.

While we will not voluntarily disclose your personal data we may disclose such information if we are required to do so by a valid Court Order, if we are lawfully requested by government or law enforcement authorities, if we are required to do so pursuant to other legal processes, or if it becomes necessary to protect the rights or property of the Hilditch group of companies.

Worldwide transfers and processing

As a global organisation, HGL may process your personal information as described above in countries outside of the EEA. Each of these countries has differing privacy laws offering different levels of protection for your personal information. Our Privacy Policy reflects these varying practices and we will act in accordance with this Policy in all jurisdictions we operate in. By providing your personal information to HGL, you consent to us processing your personal information in any jurisdiction, in accordance with this Policy.

Contacting you

In order to provide you with marketing information about our products and services, we may contact you by e-mail, text, telephone and by post. At the bottom of any marketing e-mails you will have a clearly marked unsubscribe option from future mailings. In addition, you may at any time send an e-mail to sales@hilditchgroup.com asking for your name to be removed from our lists.

Your rights

You have the legal right to a copy of the information which we hold about you, including information on how this will be used and to ensure this information is accurate. You also have the right to opt in or out of marketing communications at any time by checking certain boxes on the forms we use to collect data, by clicking the "Unsubscribe" links included on all our e-mail communications, or by contacting us at sales@hilditchgroup.com.


We will take all reasonable and appropriate steps to protect the security and integrity of all personal information provided to our websites, or by any other means electronic or otherwise.

We will ensure that your personal data within HGL is suitably protected against both unauthorised physical and electronic access. These measures include an electronic firewall and various other protection measures that involve virus scanning, installation of security patches, vulnerability testing, backup and recovery planning, employee training, security audits and other steps designed constantly to improve data protection. However, we cannot guarantee that information during transmission through the internet or any computer network is entirely safe from unauthorised intrusion, access or manipulation. We will have no liability for disclosure of information due to errors or unauthorised acts of third parties. In any event, where we believe personal data has been compromised, we will notify you of this.

How long will HGL keep my personal information?

We will hold your information on our systems for as long as is necessary for the relevant activity, or for as long as is specified in any agreement between you and us.

Changes to this Privacy Policy

We reserve the right to amend or update this Privacy Policy and any of our privacy practices at any time. We will notify users of this website by posting any updated policy on this page and such changes will be effective immediately and without further notice. Where appropriate, we may notify you directly of changes to the Privacy Policy either through e-mail or a prominent notice on our websites.


If you have any queries in relation to the use and protection of your personal data please contact us at sales@hilditchgroup.com.